Refund and Returns Policy

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers, or magazines.

We also do not accept returns for:

• intimate or sanitary goods;
• hazardous materials;
• flammable liquids or gases; and
• downloadable software products.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds may be granted:

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original payment method within 30 days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

You should also contact your bank, as there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at sales@digitalsignage.co.za.

Sale Items

Only regularly priced items may be refunded.

Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please email us at sales@digitalsignage.co.za.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver.

Shipping Returns

You will be responsible for paying your own shipping costs when returning an item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it takes for an exchanged product to reach you may vary.

If you are returning a higher-value item, you may consider using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item.